Archana June 13, 2014 • Zaplee Videos / Zaplee Videos
Archana September 19, 2013 • 2 • Common Troubleshooting Questions
Please ensure that you follow this checklist so that you can test the basic routing to your skypeid.
1) Check if you have added zaplee.com and Zaplee1.com as contacts in your skype.
2) Check if skype privacy settings are properly set. Please see this link https://zaplee.zendesk.com/entries/25463277-Calls-Not-Routing-Skype-Upgrade-Causing-Issues-Version-6-6-on-Windows
3) Check if skype is running behind firewall. This link can help you to check
Archana August 30, 2012 • Zaplee How-To's
You can add phone number as extension. You need to enter the number in particular format mentioned below.
If the save fail with an error "Number is invalid", then check the number and enter the number as per format mentioned below.
PSTN lines route out as an outside line and will be charged per minute.
Please check the Zaplee Billing tab whether you have funds to route calls to phone.
Enter 1 <area code> <number> (numbers only, adding symbols will cause errors in your routing)
Example - 15554443322
Enter 011 <country code> <area code> <number> (numbers only, adding symbols will cause errors in your routing)
Example - 0115554443322
Please do not add dashes, plus signs or spaces
Doug April 18, 2012 • Zaplee How-To's
Why would you want to use the Zaplee webphone? Because its cheaper and easier than Skype and it allows you to display your company's caller ID to the caller!
To use Zaplee's webphone, follow three simple steps:
Make sure to have enough funds in Zaplee Billing to make outbound calls - this will allow us to bill for the outbound minutes. Simply log into your Zaplee account, and go to the Zaplee Billing tab and fund the subscription.