How can a customer call to the "extension number" of an employee? Daniel Kohen October 02, 2012 22:17 Updated When a customer calls the company number and get connected, how can he/she dial an existing extension number? Related articles Resend Employee Voicemail Greeting Link Comments 2 comments Sort by Date Votes Doug June 21, 2012 15:46 Hi Daniel they would dial through the phone dialpad after the initial greeting was played to them by Zaplee. 0 Carespc October 02, 2012 22:17 I do not work only the background music sounds. Any solution? 0 Please sign in to leave a comment.