Zaplee now has two ways to transfer a call -
- Attended transfer - (Key #1<ext>, e.g. #1101 to transfer to 101) :- This is when you want to transfer a call, but want to talk to your colleague about the call first. The caller is put on hold while you are talking to the colleague. When you hang up, the caller is rung at the colleague.
- Blind transfer - (Key ##<ext>, e.g., ##101) :- when you transfer a user directly, without needing to talk to the colleague.
- You can transfer to department by pressing Key ##<department number> , this will transfer the call to the extensions in that particular department
You should use the Skype Dialpad to dial from an active call.