Zaplee has three call forwarding rules.
- Ring employees based on availability - for Skype users only.
- Ring employees in specified order.
- Ring everyone simultaneously.
We have discussed in detail on how each queue works in a different article, please Click here to check the article.
If your company has departments, then call forwarding rules can be found on your departments tab.
Please follow the below steps to set call queues.
1) Please click " Departments " tab.
2) Highlight the department You would like to set the call queue for.
3) Choose the appropriate call queue which can be found under call forwarding rules.
4) Click save.
Kindly refer to the screen shot below.
Please note: Once you save the changes, kindly wait for 15 minutes before you test for system stability.
If you need any additional help please feel free to email us at "[email protected]".