Zaplee has three call forwarding rules.
- Ring employees based on availability - for Skype users only.
- Ring employees in specified order.
- Ring everyone simultaneously.
We have discussed in detail on how each queue works in a different article, please Click here to check the article.
If your company has no departments, then you can find the call queues / call forwarding rules under "company setup" tab. Please follow the below steps to set call queues for a company which has no departments.
1) Please click Company set up tab
2) choosing the appropriate queue from "Company has no departments" menu.
3) Click "Save Changes" .
Please refer to the screen shot below.
Please note: Once you save the changes, kindly wait for 15 minutes before you test for system stability.
If you need any additional help please feel free to email us at "[email protected]".