Zaplee has three call forwarding rules / call queues.
1) Ring employees based on availability - for Skype users only
2) Ring employees in specified order
3) Ring everyone simultaneously
Please note:- The call queues can be found under company set up tab if your company has no departments. We have discussed more on how to set up call queues for company with no department in a different article, please Click here to check the article.
If your company has departments then the call queues can be found under Department tab. To know more on how to set up call queues for company with departments please Click here.
How does each call forwarding queue works?
1) Ring Employees based on availability - for Skype users only.
This queue is a round robin queue, where in the longest available employee extension gets the call first and so on. This queue distributes the call evenly among all the employees. If the call is not answered by the first employee, the call will be routed to the second employee and so on, till the system tries all the employees in the queue and then routes the call to the company voice mail if no one answers the call.
2) Ring Employees in specified order
Enabling "Ring employees in specified order" queue will allow the system to route / forward calls in a specified order. The order can be arranged from your Zaplee employee page.
3) Ring Everyone Simultaneously
This queue allows the system to ring all the employee extensions at the same time, for eg: if there are 3 employee extensions, the call will be forwarded to all the three extensions at the same time and the first employee who picks the call will receive the call.
If you need more clarification on call queues, please feel free to email "firstname.lastname@example.org" or contact our live chat help desk from your Zaplee account.