Skype External Servers are down today " Tuesday 7th November, 2017 " If you are facing issues with routing calls to Skype, please temporarily use SIP extension or you can use your cellphone number or land line number to receive calls.
To configure your cellphone number please follow the below steps
Customers who would like to user phone numbers to receive calls, please login to your Zaplee account, click on employee tab, under routing option 1 choose Phone # and enter the phone number in the below format.
US numbers : 1(area code) ( number ) . for eg: 13121112222 , please dont user spaces or special characters between the numbers
For Non US numbers: 011(country code) ( area Code ) (number) , for eg: 011441211112222 , please dont use spaces or special characters between the numbers
Also there is a charge for using phone numbers to receive calls, please keep sufficient funds. You can check and fund your Zaplee balance by clicking on Zaplee billing tab.
If you would like to use SIP extension, then please check our below forum link to configure SIP phone.
For more clarification, please check with us on live chat helpdesk or send us an email at email@example.com